Cv993 Privacy Policy — Your Data, Our Responsibility
Cv993 is committed to protecting the privacy of users in Bangladesh. This page transparently explains what data we collect, why we collect it, and how we keep it secure.
What Data We Collect
When you create an account with cv993, we collect your name, date of birth, email address, mobile number, and district/division of residence. This information is used to verify your identity, confirm your age, and keep your account secure. As part of our KYC process in compliance with Bangladeshi law, we may also collect national ID or passport details. Some services will not be accessible without this information, though withholding optional details will not affect core platform access.
Certain technical information is collected automatically from your device and browser, including IP address, device type, operating system, browser version, and screen resolution. Login times and dates, pages visited, and session duration are also logged. This data is used for security monitoring and troubleshooting. No device data is sold or rented to third parties.
Payment information — such as partial bKash, Nagad, Rocket, or bank account numbers — is collected to process deposits and withdrawals. All transactions are conducted in Bangladeshi Taka (BDT) and payment details are stored in encrypted form. Full card or account numbers are never stored in plain text.
How and Why Your Data Is Used
Cv993 primarily uses collected data to operate its services, manage accounts, and improve the user experience. When you place a bet on a sports event or participate in a Live Casino game, your account information is needed to process the relevant transactions. Data is also used to accurately track wins and losses and determine bonus eligibility.
By analyzing user behavior, we make platform features more relevant to you. For example, if you follow cricket matches closely, related events and content may be prioritized in your feed. This personalization stays entirely within the platform and is never used for third-party advertising.
Your data is also used for fraud prevention, anti-money laundering compliance, and meeting relevant legal obligations in Bangladesh. With your consent, we may send you emails or SMS messages about new services, offers, or platform updates. You can update your communication preferences at any time.
Data Storage & Security Measures
Cv993 uses industry-standard encryption to protect user data. All data is transmitted via SSL/TLS encryption and remains encrypted at rest on our servers. Our security team conducts regular system audits and vulnerability assessments to prevent any unauthorized access.
Access to user data is restricted to authorized personnel only, and every access is logged. Passwords are never stored in plain text — they are kept in a secure format using hashing algorithms. Users are strongly encouraged to enable two-factor authentication (2FA) to protect their accounts.
Your data is retained for as long as your account is active and, after closure, for as long as required by law. In line with Bangladesh financial regulatory guidelines, transaction records are typically kept for up to five years. Once that period has passed, data is securely deleted or anonymized.
In the event of a data breach or security incident, cv993 will notify affected users as quickly as possible and take immediate steps to limit the damage. Users can also help protect their own accounts by using strong passwords and avoiding logging in on unfamiliar devices.
Sharing Data with Third Parties
Cv993 never sells, rents, or exchanges your personal data. However, limited information may be shared with trusted third parties where necessary to operate our services — including payment processors (bKash, Nagad, bank gateways), identity verification providers, and cybersecurity partners. Any such sharing is governed by contract, and these partners may only use your data for the specified purpose.
If Bangladeshi law enforcement or regulatory authorities request user data through a lawful order, cv993 is obligated to comply. In such cases, we will share only the minimum information required and, where legally permitted, notify the affected user. We verify that all requests are legally valid and will contest any unlawful or excessive data demands through appropriate legal channels.
In the event of a merger, acquisition, or asset transfer involving cv993, user data may pass to the new ownership. Users will be notified in advance in such circumstances, and the protections in this privacy policy will continue to apply.
Your Rights Over Your Data
Every registered user on cv993 holds certain important rights over their personal data. You can view and verify the information stored in your account at any time. If any details are incorrect or outdated, you may request a correction and we will update them within a reasonable timeframe.
- Right of Access: You can request to know what personal information we hold about you.
- Right to Rectification: You may submit a request to correct any inaccurate or incomplete information.
- Right to Erasure: You can request that your data be deleted under certain conditions.
- Right to Restriction of Processing: In certain situations, you can request that processing of your data be temporarily restricted.
- Right to Data Portability: You can request a copy of your data in a portable, readable format.
- Right to Object: You can object to your data being used for a specific purpose.
To exercise any of these rights, please contact the cv993 Help Centre. You may be asked to provide some information for identity verification. We will do our best to respond to your request within 30 business days. If any data cannot be fully deleted due to legal obligations, we will let you know clearly.
If you request account closure, we will delete all data except transaction history and information required by law. Please ensure any pending withdrawals or bonuses are settled before closing your account. Once your data has been deleted, account recovery will no longer be possible.
Policy Updates & Contact Information
Cv993 reserves the right to update this Privacy Policy as needed. Changes may be made in response to legal developments in Bangladesh, new services, or technical updates. Registered users will be notified of any significant changes via email or in-app notification in advance. The date of the latest update will always be clearly shown at the top of this page.
Continued use of the platform after a policy update will be considered acceptance of the revised policy. If you object to any changes, you have the right to close your account and request deletion of your data. We always archive previous versions of our policy, which can be requested if needed.
For any privacy-related questions, complaints, or requests, please contact the cv993 Help Centre. Our dedicated privacy team is available Monday to Saturday, 9 AM to 10 PM. To reach us by email: support@cv993.app — we aim to respond within 48 hours.
Your privacy is more than a legal obligation to us — it is the foundation of trust between cv993 and our users. We are committed to earning and maintaining the trust of millions of users across Bangladesh, and we handle your data with the utmost respect.
Still have questions? We're here to help.
If anything in the cv993 Privacy Policy is unclear, you can find answers in our Help Centre or FAQ section.